- Identification of the website owner
In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the identification details of the website owner are provided below:
- Company Name: SIVE FLUID SYSTEMS, S.L.
- : B87180147
- Registered office: Avda Madrid 37 – Nave 8, CP 28802, Alcalá de Henares, Madrid
- Email: info@sivefs.com
- Telephone: 91 112 44 54 / 691 208 650
- Object and scope of application
This Legal Notice regulates the access and use of the website https://sivefs.com/, hereinafter “the Web”. Access to and use of the Web implies full and unreserved acceptance of all provisions contained in this Legal Notice, which may be subject to modifications. SIVE, S.L. reserves the right to unilaterally modify, without prior notice, the content of this Legal Notice, as well as the conditions for access and use of the Web.
The user accesses the Web free of charge. However, some services or sections of the Web may be subject to the payment of a prior subscription or fee. In such cases, the user will be duly informed of the specific conditions applicable to them.
- Conditions for access and use of the Web
The user undertakes to use the Web diligently, correctly, and lawfully, in accordance with current legislation and the provisions of this Legal Notice. The user may not use the Web to:
- Carry out illegal activities, or those that may infringe upon the rights and interests of third parties, or that may damage, disable, overload, deteriorate, or prevent the normal operation of the Web, the computer equipment, or the telecommunications systems of SIVE, S.L. or third parties.
- Disseminate content or propaganda of a racist, xenophobic, pornographic, or illegal nature, or that violates fundamental human rights or may damage the image of SIVE, S.L. or third parties.
- Introduce or spread computer viruses or any other type of programs or files that may cause damage to the computer equipment or telecommunications systems of SIVE, S.L. or third parties.
- Alter or modify the source code of the Web or any other program or computer system of SIVE, S.L. or third parties.
SIVE, S.L. reserves the right to block access to the Web for any user who fails to comply with the provisions of this Legal Notice.
- Intellectual and industrial property
All content on the Web, unless otherwise indicated, is the exclusive property of SIVE, S.L. and includes, but is not limited to, texts, images, videos, designs, graphics, logos, trademarks, trade names, etc. All intellectual and industrial property rights over the contents of the Web are reserved to SIVE, S.L.
The user may not reproduce, distribute, publicly communicate, transform, create derivative works, or perform any other act of exploitation of the Web’s content without the prior express written authorization of SIVE, S.L.
- Liability
SIVE, S.L. is not responsible for any damages that may arise from access to the Web, improper use of the same, or the content included therein.
Furthermore, SIVE, S.L. is not responsible for damages that may arise from the presence of viruses or any other harmful computer programs or materials on the Web that may damage the computer equipment of the user or third parties.
- Links
The Web may contain links to other websites or third-party sites. SIVE, S.L. is not responsible for the content, access conditions, or use of the linked websites or sites.
- Applicable law and jurisdiction
The law applicable to this Legal Notice and to any dispute that may arise in relation to the use of the Web shall be Spanish legislation. For the resolution of any dispute that may arise in relation to this Legal Notice, the parties submit to the jurisdiction of the courts of the city of Madrid, Spain.
- Privacy Policy
SIVE, S.L. complies with the provisions of Organic Law 3/2018 of December 5, on the Protection of Personal Data (LOPD) and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR). For more information on the privacy policy of SIVE, S.L., the user can consult the Privacy Policy: (link to Privacy Policy)
Privacy policy
| Basic Information on Data Protection | |
| Data Controller | SIVE FLUID SYSTEMS |
| Purpose of processing and Legal Basis | Purpose 1: Manage suggestions and/or inquiries received
Legal basis: Part of the potential contractual relationship with the client. Purpose 2: Sending information or commercial communications by any means regarding the products and/or services offered by the entity, as well as tailoring commercial offers to client preferences based on the study and segmentation of personal and commercial information. Legal basis: Express consent of the data subject by checking the box accepting personalized commercial communications. |
| Data recipients | The data provided may be communicated to any entity following notification and request for consent from the user |
| Recipients of international data transfers | The data provided may be communicated to third parties when necessary to fulfill the purposes of the processing |
| Rights of data subjects | Right to access, rectify, and delete data, as well as other rights, as explained and detailed in the additional information |
| Additional information | You can consult additional and detailed information on Data Protection at: “2nd Layer: Additional and detailed information” |
2nd Layer: Additional and detailed information on the use of your personal data
The purpose of this document is to establish the Privacy Policy of this website, a portal owned by SIVE FLUID SYSTEMS, with registered office at Avda Madrid, 37 – Nave 38, CP 28802, Alcalá de Henares (Madrid) and CIF B87180147
In this document, we explain how we collect, use, share, and protect your personal information resulting from the contracting and use you make of our products, services, and our website.
Our customers’ opinions matter to us; therefore, if you have any questions about our Privacy Policy, you can contact us at the address mentioned above or via email at info@sivefs.com
Transparency is very important to us, which is why we ask you to take a few moments to read this Privacy Policy, the objective of which is to ensure full compliance with the General Data Protection Regulation, so that you can make a decision in this regard.
- DATA CONTROLLER
Who is the Controller of your data processing?
| Identity: | SIVE FLUID SYSTEMS – B87180147 |
| Postal address: | Avda Madrid, 37 – Nave 38, CP 28802, Alcalá de Henares (Madrid) |
| Telephone: | 91 112 44 54 |
| DPO Contact: | info@sivefs.com |
- PURPOSE OF PROCESSING
For what purpose do we process your personal data?
At SIVE FLUID SYSTEMS, the information provided by interested parties is processed for the purpose of:
- Managing suggestions and/or inquiries received
- Sending information or commercial communications, by any means, regarding the entity’s products and/or services, as well as tailoring commercial offers to client preferences based on the study and segmentation of personal and commercial information.
In the event that SIVE FLUID SYSTEMS processes your data for purposes other than those for which they were obtained (defined above), you will be provided with information about this new purpose prior to such processing.
The data subject shall be solely responsible in the event of having provided false, inaccurate, incomplete, or outdated data.
How long will we keep your data?
The personal data provided will be kept as long as you do not request its deletion or cancellation and provided they are adequate, relevant, and limited to what is necessary for the purposes for which they are processed.
Will it be necessary for you to provide all your data?
Yes, it will be necessary for you to provide all the personal data identified as mandatory in the order registration.
- CONFIDENTIALITY
SIVE FLUID SYSTEMS undertakes to respect your confidentiality and to use the data in accordance with the purposes of the processing, as well as to comply with its obligation to store them and adapt all measures to prevent alteration, loss, unauthorized processing, or access, in accordance with the provisions of the GDPR (General Data Protection Regulation) and the LOPDGDD (Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights).
- RULES OF USE AND USER RESPONSIBILITY
The user undertakes to use the Web diligently, correctly, and lawfully, in accordance with current legislation and the provisions of this Legal Notice. The user may not use the Web to:
- Carry out illegal activities, or those that may infringe upon the rights and interests of third parties, or that may damage, disable, overload, deteriorate, or prevent the normal operation of the Web, the computer equipment, or the telecommunications systems of SIVE FLUID SYSTEMS or third parties.
- Disseminate content or propaganda of a racist, xenophobic, pornographic, or illegal nature, or that violates fundamental human rights or may damage the image of SIVE FLUID SYSTEMS or third parties.
- Introduce or spread computer viruses or any other type of programs or files that may cause damage to the computer equipment or telecommunications systems of SIVE FLUID SYSTEMS or third parties.
- Alter or modify the source code of the Web or any other program or computer system of SIVE FLUID SYSTEMS or third parties.
- Use the Web for fraudulent, deceptive, or abusive purposes.
- Prevent the normal use of the Web by other users.
The user shall be liable for any damages that may arise from the breach of any of the obligations set forth in this section.
- LEGAL BASIS
What is the legal basis for processing your data?
The legal basis for processing your data is based on the contractual relationship to which the client is a party when placing an order, as well as the legitimate interest of SIVE FLUID SYSTEMS to understand the impact of its services and/or products on its clients, and the express consent of the data subject by checking the box that allows for personalized commercial communications.
Does the data subject have the right to withdraw their consent?
Yes, the data subject has the right to withdraw their consent at any time, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.
Will automated individual decisions and/or profiling be carried out that produce legal effects or significantly affect the data subject in a similar way?
No, at SIVE FLUID SYSTEMS, no automated decisions or profiling will be carried out with the data provided by the data subject.
- DATA RECIPIENTS
Will your data be shared with other companies and/or third parties?
The data provided may be communicated to any entity following notification and request for consent from the user
- RECIPIENTS OF INTERNATIONAL DATA TRANSFERS
To which recipients will your data be communicated?
The data provided may be communicated to third parties when necessary to fulfill the purposes of processing
- RIGHTS OF DATA SUBJECTS
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation as to whether or not SIVE FLUID SYSTEMS is processing personal data concerning them.
Furthermore, as provided for in the General Data Protection Regulation, we inform you that you have the following rights:
- Access your data
You have the right to access your data to know what personal data concerning you we are processing.
- Request the rectification or deletion of your data
In certain circumstances, you have the right to rectify inaccurate personal data concerning you that is being processed by us or even to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
- Request the limitation of the processing of your data
In certain circumstances, you will have the right to request the limitation of the processing of your data, in which case we inform you that we will only keep them for the exercise or defense of claims as provided for in the General Data Protection Regulation.
- To the portability of your data
In certain circumstances, you will have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit them to another data controller.
- Object to the processing of your data
In certain circumstances and for reasons related to your particular situation, you will have the right to object to the processing of your data, in which case we would stop processing them except for compelling legitimate reasons, or the exercise or defense of potential claims.
Where should you go to exercise your rights?
To exercise the aforementioned rights, the data subject may contact SIVE FLUID SYSTEMS in writing, indicating “Data Protection” on the envelope, to the Entity’s Data Protection Officer located at Avda Madrid Nave 38, CP 28802, Alcalá de Henares (Madrid), or via email at the address: info@sivefs.com
- RESPONSE TO DATA SUBJECT RIGHTS
When will we respond to your request?
We will respond to your request as soon as possible and, in any case, within a maximum period of one month from the receipt of the request. Taking into account the complexity and the number of requests received, this period may be extended by another two months if necessary, in which case SIVE FLUID SYSTEMS will inform the data subject of such extensions within one month of receipt of the request, indicating the reasons for the delay.
Does the data subject have the right to complain?
Yes, the data subject, especially when they have not obtained satisfaction in the exercise of their rights, has the right to file a complaint with the national supervisory authority, which in this case is the Spanish Data Protection Agency.
Prior to filing such a complaint, the data subject may contact the Data Protection Officer via the email address: info@sivefs.com
- DATA SECURITY
With the aim of safeguarding the security of your personal data, we inform you that we have adopted all necessary technical and organizational measures to guarantee the security of the personal data provided against alteration, loss, misuse, disclosure, and unauthorized processing or access, as required by personal data protection regulations. In this sense, SIVE FLUID SYSTEMS guarantees the custody of the data subject to processing, for which it will adopt the relevant measures for such purposes, always in accordance with the state of technology at any given time.
Our security measures are permanently updated in accordance with technological development and the obligations of data protection regulations.
Furthermore, should you have questions regarding the processing of your personal data, you may contact the entity described above, in its capacity as Controller, who is at your disposal should you need additional information on the processing of your personal data, wish to make suggestions, or raise complaints.
Quality Policy
At SIVE FLUID SYSTEMS, S. L., we are dedicated to managing the manufacture and design of fluid treatment equipment for the food industry, as well as manufacturing detergents for membrane cleaning.
Our policy is to achieve customer satisfaction by ensuring that the products and services we provide are of the highest quality and effectiveness, thereby pursuing the continued growth and development of both the company and its members.
We are committed to implementing and maintaining an efficient and dynamic Quality Management System, in accordance with the requirements of ISO 9001:2015 and current legal and regulatory requirements, as well as promoting the continuous improvement of all processes through staff participation and commitment; providing a reference framework for establishing and reviewing quality objectives.
For all these reasons, we commit to the following principles:
- To maintain, develop and continuously improve a quality management system in accordance with the provisions of the current UNE-EN ISO 9001 standard.
- To establish quality objectives that enable higher quality levels to be achieved, committing to meet them by allocating the necessary resources.
- To identify the relevant internal and external interested parties for the quality and environmental management system and to meet their requirements, as well as to understand the organisation’s context and identify its opportunities and risks as a basis for planning actions to address, assume or manage them.
- To disseminate the quality policy among interested parties, ensuring it is understood and communicating the Organisation’s principles.
- To ensure the commitment of all staff to quality through active participation in decision-making regarding activities linked to the quality management system, encouraging staff involvement in the system, thereby facilitating knowledge, understanding and implementation of the documented procedures related to their work.
- To provide all company staff with a favourable and safe working environment, encouraging personal motivation and promoting teamwork, making it possible for each and every employee to feel like an important part of the process.
- To maintain a smooth exchange of information with customers that enables the planning of product design and development activities according to customer needs, guaranteeing personalised service.
- To continuously improve the quality of the service and products we provide to our customers.
- To achieve greater competitiveness in our markets based on product innovation and customer trust and loyalty, ensuring customer satisfaction through consistently proper treatment and meeting their expectations.
- To comply with the legal requirements applicable to our sector, as well as other voluntary requirements
to which we subscribe. - To drive continuous improvement initiatives in the quality of our products and in the delivery of our service.
- To provide training for our employees so that they become involved and actively collaborate in the company’s improvement.
- To gradually reduce the number of internal non-conformities and customer complaints, integrating Quality into the company culture so that it becomes a differentiating factor compared to our competitors.
- This Quality Policy is reviewed for its continued suitability at least once a year, constituting a reference framework for establishing and reviewing the organisation’s objectives and targets. Likewise, SIVE FLUID SYSTEMS, S.L. verifies the effectiveness of the implemented quality management system by carrying out quality audits.
- The Quality Policy is communicated to all staff in the organisation so that it is understood at all levels and is available to the public upon request by any
interested party.
